Amex makes U-turn on reward points deductions after complaints from cardholders
In response to Mint’s queries, Amex said the adjustments to membership rewards points balances on 9 November were in line with its applicable terms and conditions, which stipulate that unredeemed points associated with cancelled cards are forfeited 30 days after cancellation. “After carefully considering the concerns shared by our Card Members, we have decided to reverse these adjustments. Affected Card Members’ Membership Rewards® points balances will be restored to their 8 November 2026 levels, taking into account any points earned or redeemed since then,” the company said in its statement.
