Bullwaves Hires FP Markets’ Former Client Relations Head as COO
Bullwaves has
appointed Martin Stoilov as its new Chief Operating Officer, according to an
announcement by the company.
Stoilov joins the
online trading firm after more than five years at FP Markets, where he held
several roles in customer support and client relations. He spent his final
three years and seven months at the broker as Global Head of CX and Client
Relations.
London’s trading industry is coming home!
Bullwaves has also
expanded its trading technology offering. In July, the
company signed an agreement with Acuity Trading to add market, event and
trade intelligence tools to its retail trading platform.
Bullwaves COO Takes Charge of Operations
At FP Markets, Stoilov
focused on the customer journey, including client communications, lead
management and conversion rates. His responsibilities also included monitoring
performance, gathering client feedback and introducing technology to improve
customer support.
Before that, he served
as Head of Customer Support for one year and two months. He oversaw global
support operations across multiple channels, focusing on service quality,
operational efficiency and client satisfaction.
Stoilov began his
tenure at FP Markets as a Customer Service Representative, a position he held
for one year before moving into management. Bullwaves said Stoilov
will oversee operational strategy, customer experience and partner relations.
Acuity Trading Adds
Bullwaves Retail Brand
Bullwaves first
partnered with Acuity Trading in June, when
the provider added Bullwaves Prime, the group’s proprietary trading arm, to
its client list. The July agreement extended the relationship to Bullwaves’
retail brand. Paolo Vullo, the group’s operations chief, represented Bullwaves
in both announcements.
This article was written by Tareq Sikder at www.financemagnates.com.
