Defects and snagging are biggest issues as complaints to New Homes Ombudsman triple
Complaints to the New Homes Ombudsman Service (NHOS) have tripled over the past year, with defects and snagging the biggest issues. New complaints jumped to 1,802 from 593 in the previous year. There were 232 final decisions issued, up from 69 over the same time frame. There was more than £214,000 awarded from decisions,…