How the top mortgage brokers find a way in a tough market
Showing up with the same approach to work each day, regardless of how busy or quiet the market is, was another key component behind Bespoke’s recent success.
“Consistency and doing the smaller things well” are important to the company, Lyn said. “Communicate quickly and be available for your clients, guiding them and communicating through the different processes. It’s not just about rates and products – more about relationships and communication.”
Relationships with lenders as well as clients have also been top of mind, particularly in an increasingly complex market with few straightforward mortgage applications and a growing number of hurdles for customers on both the purchase and renewal-refinance sides.
A methodical approach tends to work best, according to Lyn. “We mandate that we have all of our documents, or a good portion of the documents, upfront and submit the file with all of our notes, going through everything thoroughly with a fine comb to make sure there’s not a lot of back and forth and missed conditions,” he said.
“So it kind of takes a lot of the questions on both sides – the lenders as well as clients – and creates a very smooth process.”
