Loan recovery gets a rulebook: What RBI now bars lenders from doing
“The truth is that recovery remains one of the most broken parts of the lending ecosystem,” said Ananth Shroff, founder and CEO of DPDzero, an AI-powered debt collection platform. “Once an EMI is missed, borrowers are often reduced to a DPD (days-past-due) bucket and pushed through a standard sequence of messages, repeated calls, outsourced agents, and aggressive methods.”