In the wake of servicer acquisitions, how technology can help smaller companies compete
“I definitely see a lot of automation happening more recently,” he said. “I think we’re going to get to a point where servicers are taking efficiency to another level in the next couple months. It’s not just a cost-saving piece, but it’s also how can we be better as servicers and how can we serve our customers better.”
Mortgage Industry
Mortgage Servicer Acquisitions
Major deals since May 2024
May 2024
Rithm Capital (Newrez)
acquires Computershare Mortgage Services / SLS
Closed
Nov 2025
Bayview Asset Management
Closed
Feb 2026
Pennymac
acquires Cenlar’s subservicing business
Pending
Aug 2026
CrossCountry Mortgage
acquires Two Harbors / RoundPoint
Pending
Sources: Company press releases and SEC filings | Mortgage Professional America
Not every servicer is at the same stage of readiness, Hodzic said. When he works with clients, the conversation always starts with data quality and regulatory exposure before the technology itself.
“We want to be efficient, and we want to utilize the best technology. But you want to make sure that you take into account the regulatory impact of making decisions,” he said. “You can have the best tool in the world. If your data is not clean, it’s not going to work well.”
Regulators watching AI closely
Regulators are not far behind the technology, Hodzic said, and most servicers are underestimating how quickly the scrutiny will arrive.
“We did see less scrutiny around the regulatory pieces over the past year or so,” he said. “However, I think we’re going to see a big jump in reviews and federal and state and GSE kind of requirements around that piece. I always advocate for people to be ready when you’re looking into those things, whether it’s on the servicing side, lending, or anything. I think we’re going to see people looking into what you’re using as a tech stack in the next couple of years for sure.”
